Billing and Insurance Questions

Insurance coverage and billing policies can sometimes be confusing. We hope to clear up some of the mystery around your medical payment with answers to your questions.

Frequently Asked Insurance and Medical Billing Questions

Do I need to let my insurance company know that I am in the hospital?

Many insurers, including HMOs and PPOs, require you or a family member call them within 24 hours of being admitted to a hospital or receiving emergency care. You insurer may not pay for your hospital care if you do not call as required, so we do suggest notifying them.

Does the hospital need a copy of my insurance card?

When you’re admitted, a copy of your identification card is needed to verify your insurance coverage. If you don’t have your card at the time of your registration, please have a copy sent to our registration office during your stay.

Will the hospital bill my insurance for me?

If we have insurance information on record for you, we’ll first submit bills to your insurance company. You may still need to contact your insurance company to supply additional information.

What if I do not have insurance?

Patients who don’t have insurance will be responsible for the total payment of charges at the time services are rendered. This policy also applies to patients who don’t supply adequate insurance information in order to file a claim.

What if I am having trouble paying my bill?

If you don’t have insurance or have limited coverage, our financial counselors are happy to work with you to make payment arrangements prior to your discharge. Hahnemann University Hospital’s policy is to have accounts settled within 30 days after the statement is received, but we’ve also instituted a six-month payment plan to help minimize financial impact. With this plan, payments can be made in six equal monthly payments ($50 minimum monthly payment) at no additional cost to you.

If you’ll still have issues paying your bill, you may apply for a financial assistance program available to those in need.

How do I pay my bill?

Hahnemann accepts cash, personal checks, traveler’s checks and Visa, MasterCard, American Express and Discover credit cards. You may pay your bill in person at the hospital cashier in the main lobby or via online bill pay.

Questions and Concerns

Have more questions about billing and insurance? Please give our Managed Care Department a call at 215-762-7651 for medical bill assistance.